Lazena Kelly-Andrada

I have been a part of the State Farm family for as long as I could remember. My mother has been an agent for over 20 years so it’s safe to say I was born into the State Farm family. Growing up, I always wanted to go to work with mom. At age 10, I was handling tasks such as making little favors for the customers, labeling brochures, and putting together marketing bags to use at conferences. Little did I know I would soon find out what it really meant to work for State Farm. The age 18 to some meant that they were no longer considered a minor, but to me it meant I was finally able to obtain my licenses needed to be able to transact insurance. I finally would know what auto coverage’s were or what limits would benefit our customers. I could finally use the cool screens that I always saw my mom refer to when talking to customers. At first, I was eager to obtain my licenses to help my mother out, however, in the process I developed my own personal relationship with State Farm. Why wouldn’t I want to be a part of a company that always takes care of their customers no matter what? I have had the pleasure to witness firsthand how reliable State Farm is, which gives me confidence when speaking to customers and I can assure them that they are in great hands. Working for State Farm has helped me understand what really matters, which is helping others and I am proud that I get to do this for a living.

I was born in the (Bay Area) Oakland, Ca., but I attended Berkeley Schools my entire life. I am the mother of an amazingly, intelligent 8 year old boy. I received my AA in Liberal Arts and Social Behavior from Contra Costa College. After spending 15 years in the Customer Service Industry, I decided it was time to make an impact on a larger scale. I have always enjoyed Problem Solving, and had a burning desire to expand my risk management skills. I have been working with Lazena Kelly- State Farm Insurance Agency for four years, and I can confidently say it has been a great decision since day one. I have a growing passion for Life insurance and Homeowners/Renters Insurance. I understand that it is my responsibility to help potential and current customers mitigate risks through adequately insuring their belongings and loved ones. I take pride in my role to help our customers insure what matters to them most. Unexpectedly, many of our customers have become like family to me, and I genuinely enjoy our relationship!

Being the daughter of 20+ year agent, Lazena Kelly-Andrada, it’s only right that I am an active part of the State Farm family. Insurance is in my blood. It is my birth right. I began to personally build my relationship with the insurance industry at 16. I was a newly licensed driver, and was beyond upset that my car insurance policy had to have the maximum limits and lowest deductibles. I was convinced my mother just wanted to get extra premium from me. However, being on the other side of the line when an insured does not have adequate coverage quickly changed my perspective and willingness to pay. I was eagerly encouraged to complete the licensing requirements needed in order to transact insurance at the tender age of 18. Just like having the highest coverage, this was something I felt I had to do to support the family business, you know? As I finally started to transact insurance, I grew very fond of the consumer journey. I quickly recognized and appreciated the significant role I had to help customers protect what matters most to them. I’ have seen first hand the difference in outcome between a household that has adequate insurance vs a household that has the bare minimum. I make it my mission to ensure that every customer or potential customer that I interact with knows how to successfully complete a Needs Analysis and build a coverage plan that is not only reasonable but also protects what they love

As a student studying economics, I have dedicated myself to the area of risk management. I am passionate about applying my risk management knowledge to help our policyholders make informed decisions on State Farm Insurance products. Outside of work and school, I volunteer to teach piano to underprivileged children through The Music Connection at UC Berkely. I am licensed by the California Department of Insurance with the Property-Broker Agent and Casualty-Broker Agent designations, my focus is in Auto, Fire and Business Policies. I joined Lazena Kelly-Andrada State Farm Agency in early 2019. In my time here, I have developed a philosophy of straightforwardness and unconditional honesty in helping our customers adequately insure what is most important to them. Please feel free to reach out if you have any questions and I’d be glad to help!

Shannon comes to you with 24 years of State Farm agency experience and an in-depth knowledge of State Farm systems. She is licensed in the state of Idaho and California in Property & Casualty and Life & Health. She strives for excellence, is extremely detailed, and comes highly recommended by the agents she works with.

Shannon and her husband, William, live in Irwin, Idaho, along with their two children, Madison and Matthew. In her spare time, Shannon enjoys skiing, camping, canoeing and jet skiing.