State Farm® Insurance Agent Lazena Kelly-Andrada

"My family and I have been clients of Lazena’s for almost a decade, and we can all say that we’ve had nothing but positive experiences and great service with Ms. Kelly’s office. The staff there are highly professional, accommodating, and have always been reliable no matter the circumstances. It’s easy to see that Ms. Kelly-Andrada herself is proud of her work and deeply cares for her clientele. So if you’re looking to find a great, reputable insurance office, I’d highly recommend this one!"

"It’s really good"

"I’ve been a client with Lazena Kelly-Andrada’s Agency for 20+ years. Staff is always professional. Lazena, is very responsive when I need assistance. Ms.Kelly is VERY knowledgeable about all products offered by State Farm, second to none with her follow up when I make an inquiry with her agency."

"Johana was informative, professional, and kind. She absolutely made this process easy to understand which is why I was convinced to switch my insurance. I am so grateful that she made this such a positive experience."

"I phoned State Farm for a quote & I was able to receive an appointment right away. I did not have to wait long after arriving to be assisted. I was able to accomplish my visit, as well as received well above great service. Thank you to the Agent & your Team."

"I always have wonderful interactions with Lazena Kelly-Andrada's State Farm Office. I have been a client for more than 20 years, and all agents are exceptional in helping me right away or giving me a timeline for resolution. In the last two weeks I've had to call twice and both Michelle and Cristal helped me immediately. I feel valued when I call or email and that makes all of the difference when working with insurance matters."

"Thank you for the amazing prompt service! You made managing my parents life insurance a breeze."

"Very friendly and knowledgeable, I highly recommend using their services."

"I love this office they’re always on top of it, Johana is who I speak with most times she’s great"

"I was very satisfied with the services provided. Throughout the process of acquiring auto insurance, the staff exhibited remarkable level of professionalism, friendliness, and knowledge. I would definitely recommend this business."

"Cristal was amazing in assisting with adding another vehicle onto our insurance! She was able to make everything so seamless and easy without any trouble at all. Any questions I had were answered and anything that needed to be sent was promptly completed. So grateful to know that Lazena and her team always take care of your needs!"

"I have been a member of State Farm for decades, through all my cars. Of all of the offices, I have found the Lazena Kelly-Andrada one to be the most personable and whose specialists take time to individualize the needs of their members and take care of all emergencies professionally, compassionately, and right away. For those who like to meet the LKA team, or take care of business in person, parking is never a problem."

"Michelle is the best! She’s been super helpful and informative. Would definitely recommend! Thank you :)"

"A-1 Customer service & friendly staff. They make sure all your needs are met even if it includes going above and beyond. Customer satisfaction is priority here, and Cristal always delivers!"

"Cristal, is literally the best. She didn’t even have her coffee this morning, yet she made mine with exceptional customer service. I am so happy to have this office to help answer my questions! I am confident with continuing my services with them."

"When I was having a hard time logging into my app after updating password . My needs were met immediately, especially after having to sign some time sensitive papers ."

"I had an awful experience with State Farm when moving to the bay area. I was going to cancel my policies until coming into contact with Lazena Kelly-Andradas office. Their professionalism and dignity in the work they do was vivid from day one. You're more than a policy number to them, you are an actual personalized individual. A huge plus is they actually answer their phones nand return calls. All the staff is great and well versed in their knowledge of the products they offer. I wish I remember everyone's name, but I am in contact with Michelle most often and she sets the bar high in her customer relations. Thank you to the staff and agents at this office, you are all amazing and make my life so much easier! I would reccomend this office to all friends and colleagues."

"LET’S GET REAL FOLKS! If you ever have a horrendous experience with a business, you then want to review them and to your surprise, you see that they have rave reviews, like almost a perfect record, like in this case a 4.8 star average, please consider the services of businesses called 'Reputation Management Companies'. Ask yourself, what do these people (RMC’s) do exactly?? That answer can make things pretty clear... Furthermore, all kinds of people everywhere in our society are getting burned time and time again by this industry called the 'INSURANCE Industry' where the only one thing that is actually guaranteed is, 'YOU WILL PAY A PREMIUM!!!'. Everything else is up in the air, if you know what I mean...!!?? So really, an insurance agent in probably one of the shadiest industries that exists has a 4.8 out of 5 track record?? Something seems wrong… Anyhow, you get the point, let's now speak about what actually happened to me in this case. I was shopping for insurance. This office gave me a quote. Since the quote was the lowest of what I think to be reputable companies, that is speaking in relative terms, I decided to move forward with them. After they signed me up and took my down payment, then they tell me I have to wait two weeks before my policy would start and I would not have coverage till then. Loosely put, the following conversation ensued: Shouldn't you have told me that before taking my money?? Okay so now what? You can go ahead and find another temporary policy in the meantime… Do you have a number or company I can call? Just Google it... Wow, that is amazing, what a start with a 4.8 star agent, oh don't be cynical, it will be fine, the shopping paid off... Couple of weeks pass and I get a bill in the mail. The bill that was supposed to be about $90 turns out to be about $130. What is this?? I call in to the office and the agent says she will check into the issue and get back to me. She gets back to me by email within about a day. Oh sir you have a point on your record from 2018 that you did not tell us about and after 6 years when that falls off the price will adjust, so don’t worry about it... What?? 6 years? I thought the time frame is 3 years and should you not have known that information when you provided the price quote? It says right here on Google that when you accept the payment, that means you have signed a binding contract. So I check in with my homeowner's agent and he confirms that all agents have had access to DMV records for about 20 years where they can get instant information for the purposes of giving quotes to customers. Anyhow so I went ahead and cancelled the policy and will sign up with another company for my auto insurance. Misled not once but twice in one dealing with this office. Good luck out there...."

"Both myself and my father have been a fateful customers for close to (2) decades. This Insurance Office excels in customer skills, professionalism, and lastly overall results. I suggest that you give Lazena's Office a try; Lazena and all of staff goes above and beyond to provide their clients with excellent service."

"State Farm has been my Insurance Company for over six years. Lazena Kelly-Andrade and her Team has the best customer service! They are warm and welcoming, and friendly. They are extremely knowledgeable in all aspects of insurance. This is truly one of the Best Insurance Companies."

"Whenever I need any changes done to my policy or need help with something regarding my insurance Lazena's team is always on it! Definitely will recommend to family & friends."

"This office is always professional and ready to assist. They offer practical help and they are very knowledgeable about their products. There is no pressure to buy anything but they are in tune with my insurance needs as my life changes. They work with my budget! Great insurance people. Ms Michelle is an awesome employee. Fast and efficient. Great insurance office!"

"Excellent customer service. Always available when I need help and done in a timely manner"

"I called the office today to make a few changes to my account, expecting to be on the phone for a while - Michelle helped me make the changes I needed right away, and I was done in two minutes. She was helpful, friendly, and efficient!"

"Agent Michelle is amazing and she has the best customer service! Very professional and friendly, you can tell she cares about her clients. Any time I call in I am always helped, 10/10 I would recommend for anyone with insurance needs."