State Farm® Insurance Agent Lazena Kelly-Andrada

"I had an awful experience with State Farm when moving to the bay area. I was going to cancel my policies until coming into contact with Lazena Kelly-Andradas office. Their professionalism and dignity in the work they do was vivid from day one. You're more than a policy number to them, you are an actual personalized individual. A huge plus is they actually answer their phones nand return calls. All the staff is great and well versed in their knowledge of the products they offer. I wish I remember everyone's name, but I am in contact with Michelle most often and she sets the bar high in her customer relations. Thank you to the staff and agents at this office, you are all amazing and make my life so much easier! I would reccomend this office to all friends and colleagues."

"LET’S GET REAL FOLKS! If you ever have a horrendous experience with a business, you then want to review them and to your surprise, you see that they have rave reviews, like almost a perfect record, like in this case a 4.8 star average, please consider the services of businesses called 'Reputation Management Companies'. Ask yourself, what do these people (RMC’s) do exactly?? That answer can make things pretty clear... Furthermore, all kinds of people everywhere in our society are getting burned time and time again by this industry called the 'INSURANCE Industry' where the only one thing that is actually guaranteed is, 'YOU WILL PAY A PREMIUM!!!'. Everything else is up in the air, if you know what I mean...!!?? So really, an insurance agent in probably one of the shadiest industries that exists has a 4.8 out of 5 track record?? Something seems wrong… Anyhow, you get the point, let's now speak about what actually happened to me in this case. I was shopping for insurance. This office gave me a quote. Since the quote was the lowest of what I think to be reputable companies, that is speaking in relative terms, I decided to move forward with them. After they signed me up and took my down payment, then they tell me I have to wait two weeks before my policy would start and I would not have coverage till then. Loosely put, the following conversation ensued: Shouldn't you have told me that before taking my money?? Okay so now what? You can go ahead and find another temporary policy in the meantime… Do you have a number or company I can call? Just Google it... Wow, that is amazing, what a start with a 4.8 star agent, oh don't be cynical, it will be fine, the shopping paid off... Couple of weeks pass and I get a bill in the mail. The bill that was supposed to be about $90 turns out to be about $130. What is this?? I call in to the office and the agent says she will check into the issue and get back to me. She gets back to me by email within about a day. Oh sir you have a point on your record from 2018 that you did not tell us about and after 6 years when that falls off the price will adjust, so don’t worry about it... What?? 6 years? I thought the time frame is 3 years and should you not have known that information when you provided the price quote? It says right here on Google that when you accept the payment, that means you have signed a binding contract. So I check in with my homeowner's agent and he confirms that all agents have had access to DMV records for about 20 years where they can get instant information for the purposes of giving quotes to customers. Anyhow so I went ahead and cancelled the policy and will sign up with another company for my auto insurance. Misled not once but twice in one dealing with this office. Good luck out there...."

"Both myself and my father have been a fateful customers for close to (2) decades. This Insurance Office excels in customer skills, professionalism, and lastly overall results. I suggest that you give Lazena's Office a try; Lazena and all of staff goes above and beyond to provide their clients with excellent service."

"State Farm has been my Insurance Company for over six years. Lazena Kelly-Andrade and her Team has the best customer service! They are warm and welcoming, and friendly. They are extremely knowledgeable in all aspects of insurance. This is truly one of the Best Insurance Companies."

"This office is always professional and ready to assist. They offer practical help and they are very knowledgeable about their products. There is no pressure to buy anything but they are in tune with my insurance needs as my life changes. They work with my budget! Great insurance people. Ms Michelle is an awesome employee. Fast and efficient. Great insurance office!"

"Lazena Kelly- Andrada is an amazing Insurance Agent. Lazena and her team created such an amazing environment at her Berkeley office. I look forward to continuing to work with Lazena and be a part of the State Farm family. If you are looking for an Insurance Agent, Lazena is your person!"

"If your looking for an insurance agent that is professional, knowledgeable, has a great sense of humor and who goes the extra mile for her clients , State Farm insurance agent Lazena Kelly-Andrada is the one !! She and her team are awesome ! Whether you have questions regarding a bill, a recently submitted claim or which life insurance product best fit your needs , you can count on “Team Andrada” to provide answers and support. Lazena has been my agent for years and I don’t plan on going anywhere else !!!"

"Lazena Kelly-Andrada is the best State Farm agent out there! I have been with her for over 20 years and I have experienced nothing but the best service from her and her staff. She is professional, understanding, knowledgeable and has a great sense of humor. Lazena does not hesitate to get the information you need in a timely fashion. I have life insurance, car insurance and renters insurance all with State Farm because of her. If you are looking for a superb agent that can help you with all of your auto, home and life insurance needs, look no further and contact Lazena asap!"

"When our business moved to California in 2017-18, is when I connected with Lazena Kelly-Andrada. Since then, we have had multiple requirements for insurance in our business and it has been a very pleasant experience dealing with them. Cristal and Michelle have been very prompt in their responses and provide excellent customer service"

"Lazena Kelly-Adrada was excellent to work with today regarding my life insurance quote. I was late (a bad customer) and she still was extremely kind, friendly and professional and I was in and out today with no problems at all! I would definitely recommend Lazena for all insurance needs, it's been only a great experience the last three years."