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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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kalayah kelly

July 31, 2026

5  out of  5
rating by kalayah kelly
"I highly recommend Lazena and her team as your new State Farm agent! She is incredibly knowledgeable, professional, and genuinely cares about her clients. She takes the time to explain everything clearly, answers all questions, and makes sure you feel confident about your coverage and decisions.

What really stands out is how personable and trustworthy she is. You never feel like just another customer—she makes you feel valued and taken care of. If you’re looking for a State Farm agent who is dependable, responsive, and truly goes above and beyond for her clients, Lazena is definitely the person to call!"
We responded:
"Thank you so much. We truly appreciate your support.

It means a lot to know you see the professionalism and care we strive to provide every day. We’re grateful for your trust and are always here whenever you need us."
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Katrice Calloway

July 29, 2026

5  out of  5
rating by Katrice Calloway
"I have always experienced excellent service when working with Lazena Kelly-Andrada's office and couldn't be happier!! She and her team are knowledgeable, professional, and take the time to answer all of my questions without making me feel rushed. They carefully explain my coverage options and have helped find the best policy to fit my needs and budget.

What stands out most is their responsiveness and genuine commitment to providing outstanding customer service. It's reassuring to know I have an agent who is always willing to help and truly cares about their clients.

I highly recommend Lazena Kelly-Andrada's office to anyone looking for reliable insurance and exceptional customer service.
Thank you for always making the process so easy and stress-free!!"
We responded:
"Thank you for the amazing review and recommendation. I’m happy to hear you’ve had consistently excellent service with my office. I take pride in being responsive and ensuring every question is answered thoroughly—so you can feel confident that you’re choosing the right coverage for your needs and budget. I truly appreciate you as a client!"
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Andi Jones

July 24, 2026

5  out of  5
rating by Andi Jones
"I was stuck in a very weird insurance claim situation because of a policy my father had purchased in 1994 in another state. Joanna (spelling?) helped me file the claim. She was friendly, professional, and so very kind as I was pretty stressed out when I called and came in. I appreciate all the assistance and I am so relieved that this claim has been taken care of. Thank you!"
We responded:
"Thank you so much for the kind words, Andi! We are glad Johanna could help you navigate that claim and bring you some peace of mind-she will be thrilled to hear this. Thanks for letting us sort it out"
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Jasmine P

July 23, 2026

5  out of  5
rating by Jasmine P
"I recently opened a life insurance policy with Ms. Lazena Andrada and Ms. Miyanni Andrada. They were both very helpful and professional when it came to explaining the different policies. They also helped me secure a very good insurance rate. These ladies really care about their clients and are very well versed on insurance policies. I would highly recommend their professional services to anyone who is looking to open a Life insurance policy. I am highly satisfied with my experience. 5 stars!!!"
We responded:
"Thank you so much, Jasmine! We’re thrilled Miyani and I could help you find a policy that fits your needs at a great rate — that’s exactly the kind of care we strive to give every client. We appreciate you taking the time to share this and look forward to continuing to support you!

"
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Candice Shaw

June 29, 2026

5  out of  5
rating by Candice Shaw
"I have been a client of Lazena for a number of years and she has always had me in the best interest of me future.
She is very professional and knows her stuff. I appreciate her as my agent."
We responded:
"Thank you so much for being a long-time client and for sharing your experience! I’m grateful for your trust over the years. It means a lot to hear that you feel I always have your best interests in mind and that my knowledge and professionalism come through. I truly appreciate you as your agent for both your Life and Vehicle insurance—thank you again!"
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Laurie Lawhorn

June 29, 2026

5  out of  5
rating by Laurie Lawhorn
"I had a wonderful experience working with Lazena at State Farm Insurance
She is extremely knowledgeable and Professional in Estate Planning..I would recommend her again and again"
We responded:
"Thank you so much for your kind words! I’m truly grateful you chose me for your Life Insurance and Estate Planning needs. I’m glad you had a wonderful experience—your recommendation means a lot to me. If you ever need anything in the future, I’m here to help."
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Steven C

June 17, 2026

1  out of  5
rating by Steven C
"My experience with Lazena’s State Farm office was disappointing. Communication was inconsistent, and I often had difficulty getting timely responses to my questions. I didn’t feel that my concerns were fully addressed, and the overall process was more frustrating than I expected. I would NOT recommend going here.

I was hoping for clearer guidance and more proactive customer service throughout the experience. Unfortunately, I left feeling dissatisfied and would have preferred a higher level of professionalism and responsiveness. Please trust me and save time and money

And yes I am a customer contrary to what they shared. Will not be returning"
We responded:
"Thank you for taking the time to share your feedback. Although we are unable to identify you as a customer of our office, we appreciate the opportunity to respond. With 38 years of experience serving customers, my team and I take great pride in providing professional, respectful, and caring service. I'm sorry to hear your impression did not reflect the experience we work hard to provide. The trust and long - standing relationships we have built over the years reflect our continued commitment to serving our customers and community with care and integrity."
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Jhevdvd “Mason” Sindfknd

June 17, 2026

5  out of  5
rating by Jhevdvd “Mason” Sindfknd
"Michelle is amazing thank you for sharing valuable auto information about insurance!"
We responded:
"Thank you so much for your kind review—Michelle is truly glad the auto insurance information was helpful to you!"
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Pragya Sawhney

June 16, 2026

1  out of  5
rating by Pragya Sawhney
"Owner is extremely rude to service workers and postal employees. I would take my business elsewhere"
We responded:
"We appreciate feedback, as it allows us the opportunity to address concerns and provide clarity. Although you are not a customer of our office, we appreciate the opportunity to respond.
We would like to clarify that the postal employee and the owner did not have a direct conversation during this situation. Our concern was regarding a client’s important mail being taken directly from a team member’s hands, and our intent was to support our team while advocating for our client.
We are committed to treating all individuals, including customers and service professionals, with courtesy, professionalism, and respect.
"
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Maria Reems

June 11, 2026

5  out of  5
rating by Maria Reems
"The office staff is very knowledgeable about products & services. They are very friendly & always go the extra mile."
We responded:
"Thank you so much for your wonderful review! We’re glad to hear our office staff was knowledgeable, friendly, and able to go the extra mile for you. We truly appreciate your trust in us for workers’ compensation insurance, insurance claim consulting, renters’ insurance, and general liability insurance."
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Nicholas Garcia

May 20, 2026

5  out of  5
rating by Nicholas Garcia
"Johana was great and super helpful would highly recommend!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Johana provided you with excellent service and truly appreciate your recommendation."
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Natashia Bell

May 20, 2026

5  out of  5
rating by Natashia Bell
"Lazena helped me setup business retirement 401k it was a wonderful experience.and a welcoming environment . The staff was very Helpful"
We responded:
"Thank you, Natasha, for your kind words! It was truly a pleasure helping you set up your business retirement 401(k). We’re so glad you felt welcomed and supported by our team, and we appreciate you trusting us with such an important part of your future"
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Kristin Bailey

May 15, 2026

5  out of  5
rating by Kristin Bailey
"Lazena and her team are always very responsive. I love that my business is with community members and not a nameless/faceless organization."
We responded:
"Thank you so much, Kristin! We truly appreciate your support and are grateful to be part of a community where relationships still matter. It means a lot to know you value the personal service and responsiveness our team works hard to provide every day.
Sent from my iPhone
"
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Bijon F

March 26, 2026

5  out of  5
rating by Bijon F
"I’ve had a great experience working with my State Farm representative. They are always professional, knowledgeable, and quick to respond whenever I have questions. They took the time to explain my coverage options clearly and made sure I felt confident in my decisions. It’s rare to find someone who genuinely cares about their clients, and it really shows here. Highly recommend to anyone looking for reliable and trustworthy insurance support!"
We responded:
"Thank you so much for your kind words. It truly means a lot to know you felt supported and confident throughout the process. We always want to make sure our clients understand their coverage and feel comfortable with their decisions, especially when it comes to life and property protection. We appreciate your trust and your recommendation—it’s a pleasure working with you!"
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Stacy Duarte

March 19, 2026

5  out of  5
rating by Stacy Duarte
"Michelle was amazing to work with! Thank you for being a wonderful account representative!!!"
We responded:
"Thank you so much for your kind words and for trusting Michelle with your auto insurance needs. We’re glad to hear she made the process easy, clear, and stress free, that’s exactly the experience we strive to provide. Michelle truly cares about helping clients find the right coverage for their needs and budget, so it means a lot to hear that reflected in your experience. We appreciate your recommendation and look forward to continuing to support you whenever you need us."
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Nay

March 19, 2026

5  out of  5
rating by Nay
"I had an amazing experience working with Michelle at State Farm for my auto insurance. She made the entire process incredibly easy and stress-free from start to finish.

She took the time to explain all of my coverage options in a way that actually made sense, and I never felt rushed or pressured. It was clear she genuinely wanted to make sure I had the best policy for my needs and budget.

What really stood out was how responsive and helpful she was anytime I had a question, she was quick to answer and always went the extra mile to help.

If you’re looking for someone who is knowledgeable, trustworthy, and truly cares about her clients, I highly recommend Michelle for your auto insurance needs!"
We responded:
"Thank you so much for your thoughtful and detailed review. We’re so glad to hear that Michelle made your auto insurance experience smooth, clear, and stress free from start to finish. She truly takes pride in making sure each client understands their coverage and feels confident in their decisions, so your feedback means a lot. We appreciate your trust in our office and look forward to continuing to support you whenever you need us."
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Lexi Martinez

March 18, 2026

5  out of  5
rating by Lexi Martinez
"Johana is amazing!"
We responded:
"Thank you so much for your kind words—we’re lucky to have Johana on our team and will be sure to share your feedback with her!"
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Darryl Kelly

February 12, 2026

5  out of  5
rating by Darryl Kelly
"Absolutely outstanding service. Lazena handles my home, auto, life, and business insurance, and the experience has been seamless from day one. She’s knowledgeable, responsive, and truly cares about making sure I’m properly covered without overspending.

It’s rare to find someone this professional and dependable. Highly recommend."
We responded:
"Thank you so much for your kind words. It truly means a lot that you trust me with your home, auto, life, and business insurance. Protecting what matters most to you is something I never take lightly.
I’m grateful for the opportunity to serve you and appreciate your recommendation more than you know. If you ever have questions or need anything at all, I’m always here."
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Kalila Moore

February 12, 2026

5  out of  5
rating by Kalila Moore
"Lazena Kelly- Andrada continues to provide excellent customer service. She's very professional and knowledgeable and goes above and beyond. Just recently she helped with making changes to the life insurance policy for my mom and I. She was very patient, thorough and answered all of my questions and so much more. The office was very clean and her staff were very friendly and professional as well. I felt great leaving out her office and would recommend Lazena and her staff to anyone needing insurance. Thank you again for all of your help."
We responded:
"Thank you for taking the time to share this. It was truly my pleasure to help you and your mom with the life insurance updates. These decisions are important, and I’m glad you felt informed and comfortable every step of the way.

I also appreciate your kind words about my team. We work hard to create a welcoming, professional environment where our clients feel confident and cared for.

Thank you again for your trust and your recommendation. It means more than you know. We’re always here whenever you need us."
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Lamont kelly

February 12, 2026

5  out of  5
rating by Lamont kelly
"“I highly recommend Lazena Andrada agency without hesitation. My experience was extremely positive, and everything exceeded my expectations. The quality, professionalism, and attention to detail truly stood out. If you’re looking for someone reliable and worthwhile, this is definitely a great choice.”"
We responded:
"Thank you so much for this incredible review. I truly appreciate your trust and your kind words.

It means a lot to know that your experience exceeded expectations. Providing quality service, professionalism, and attention to detail is something my team and I take seriously every single day.

We’re grateful for your recommendation and look forward to continuing to serve you whenever you need us."
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Yvette Andrada

February 12, 2026

5  out of  5
rating by Yvette Andrada
"I’ve had a wonderful experience working with Lazena and her State Farm team. I currently have two life insurance policies with her, and she made the entire process smooth, clear, and stress-free from start to finish.

Lazena took the time to thoroughly explain my options, answer all of my questions, and make sure I felt confident in my decisions. She genuinely cares about protecting families and helping her clients plan for them future. Her office is always responsive, professional, and kind whenever I reach out.

If you’re looking for someone knowledgeable, trustworthy, and truly dedicated to her clients, I highly recommend Lazena’s State Farm office. Five  Star"
We responded:
"Thank you so much for your thoughtful review. It truly means a lot that you trust me and my team with your life insurance planning.

Helping you feel informed and confident in your decisions is always the goal. Life insurance is about protecting the people and plans that matter most, so I’m grateful you allowed us to walk through that process with you.

I also appreciate your kind words about my team. We work hard to be responsive, professional, and caring every time you reach out.

Thank you again for the five-star recommendation. We’re always here for you."
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nateanah fri

February 12, 2026

5  out of  5
rating by nateanah fri
"A strong and dedicated team!"
We responded:
"Thank you for recognizing our team’s dedication—we truly appreciate your trust and support."
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maranda151

February 12, 2026

5  out of  5
rating by maranda151
"I’ve had an excellent experience working with Ms.Kelly and her team over the last few years. They are knowledgeable, responsive, and they take the time to explain all of my coverage options clearly. I truly feel like they have my best interest in mind. Highly recommend their services!"
We responded:
"I’ve had an excellent experience working with Ms.Kelly and her team over the last few years. They are knowledgeable, responsive, and they take the time to explain all of my coverage options clearly. I truly feel like they have my best interest in mind. Highly recommend their services!"
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Thiffany W

February 12, 2026

5  out of  5
rating by Thiffany W
"Very friendly and helpful, they also get back to you in a timely fashion. The agent is very insightful!"
We responded:
"Thank you so much for your kind words. We’re glad you felt supported and well taken care of, and we truly appreciate you noticing our responsiveness and commitment to clear, thoughtful guidance."
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Nia P

February 12, 2026

5  out of  5
rating by Nia P
"I was recommended by a friend and 5 stars isn’t enough!! I loved working with Lazena. She was very knowledgeable and super friendly. She made getting insurance really easy and stress free! I highly recommend!"
We responded:
"Thank you so much for the referral and for trusting me with your life and property insurance. It truly means a lot that you had such a positive, stress free experience.

Making insurance simple and easy to understand is always my goal, and I’m so glad you felt supported throughout the process. I appreciate your recommendation more than you know and look forward to being here for you whenever you need us."