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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Zorana Edun

September 26, 2023

5  out of  5 rating by Zorana Edun
"When I was having a hard time logging into my app after updating password . My needs were met immediately, especially after having to sign some time sensitive papers ."

Jonathan Broker

August 26, 2023

5  out of  5 rating by Jonathan Broker
"I had an awful experience with State Farm when moving to the bay area. I was going to cancel my policies until coming into contact with Lazena Kelly-Andradas office. Their professionalism and dignity in the work they do was vivid from day one. You're more than a policy number to them, you are an actual personalized individual. A huge plus is they actually answer their phones nand return calls. All the staff is great and well versed in their knowledge of the products they offer. I wish I remember everyone's name, but I am in contact with Michelle most often and she sets the bar high in her customer relations. Thank you to the staff and agents at this office, you are all amazing and make my life so much easier! I would reccomend this office to all friends and colleagues."

Kasra Kamooneh

August 19, 2023

1  out of  5 rating by Kasra Kamooneh
"LET’S GET REAL FOLKS! If you ever have a horrendous experience with a business, you then want to review them and to your surprise, you see that they have rave reviews, like almost a perfect record, like in this case a 4.8 star average, please consider the services of businesses called 'Reputation Management Companies'. Ask yourself, what do these people (RMC’s) do exactly?? That answer can make things pretty clear... Furthermore, all kinds of people everywhere in our society are getting burned time and time again by this industry called the 'INSURANCE Industry' where the only one thing that is actually guaranteed is, 'YOU WILL PAY A PREMIUM!!!'. Everything else is up in the air, if you know what I mean...!!?? So really, an insurance agent in probably one of the shadiest industries that exists has a 4.8 out of 5 track record?? Something seems wrong… Anyhow, you get the point, let's now speak about what actually happened to me in this case. I was shopping for insurance. This office gave me a quote. Since the quote was the lowest of what I think to be reputable companies, that is speaking in relative terms, I decided to move forward with them. After they signed me up and took my down payment, then they tell me I have to wait two weeks before my policy would start and I would not have coverage till then. Loosely put, the following conversation ensued: Shouldn't you have told me that before taking my money?? Okay so now what? You can go ahead and find another temporary policy in the meantime… Do you have a number or company I can call? Just Google it... Wow, that is amazing, what a start with a 4.8 star agent, oh don't be cynical, it will be fine, the shopping paid off... Couple of weeks pass and I get a bill in the mail. The bill that was supposed to be about $90 turns out to be about $130. What is this?? I call in to the office and the agent says she will check into the issue and get back to me. She gets back to me by email within about a day. Oh sir you have a point on your record from 2018 that you did not tell us about and after 6 years when that falls off the price will adjust, so don’t worry about it... What?? 6 years? I thought the time frame is 3 years and should you not have known that information when you provided the price quote? It says right here on Google that when you accept the payment, that means you have signed a binding contract. So I check in with my homeowner's agent and he confirms that all agents have had access to DMV records for about 20 years where they can get instant information for the purposes of giving quotes to customers. Anyhow so I went ahead and cancelled the policy and will sign up with another company for my auto insurance. Misled not once but twice in one dealing with this office. Good luck out there...."

Jamil Franklin

August 16, 2023

5  out of  5 rating by Jamil Franklin
"Both myself and my father have been a fateful customers for close to (2) decades. This Insurance Office excels in customer skills, professionalism, and lastly overall results. I suggest that you give Lazena's Office a try; Lazena and all of staff goes above and beyond to provide their clients with excellent service."

Dena Hayes

August 16, 2023

5  out of  5 rating by Dena Hayes
"State Farm has been my Insurance Company for over six years. Lazena Kelly-Andrade and her Team has the best customer service! They are warm and welcoming, and friendly. They are extremely knowledgeable in all aspects of insurance. This is truly one of the Best Insurance Companies."

Johana Martinez

August 10, 2023

5  out of  5 rating by Johana Martinez
"Whenever I need any changes done to my policy or need help with something regarding my insurance Lazena's team is always on it! Definitely will recommend to family & friends."

Pearl Frazier

August 3, 2023

5  out of  5 rating by Pearl Frazier
"This office is always professional and ready to assist. They offer practical help and they are very knowledgeable about their products. There is no pressure to buy anything but they are in tune with my insurance needs as my life changes. They work with my budget! Great insurance people. Ms Michelle is an awesome employee. Fast and efficient. Great insurance office!"

private caller

August 1, 2023

5  out of  5 rating by private caller
"Excellent customer service. Always available when I need help and done in a timely manner"

Lisa Blumenband

July 19, 2023

5  out of  5 rating by Lisa Blumenband
"I called the office today to make a few changes to my account, expecting to be on the phone for a while - Michelle helped me make the changes I needed right away, and I was done in two minutes. She was helpful, friendly, and efficient!"

Domonique Lindsey

July 18, 2023

5  out of  5 rating by Domonique Lindsey
"Agent Michelle is amazing and she has the best customer service! Very professional and friendly, you can tell she cares about her clients. Any time I call in I am always helped, 10/10 I would recommend for anyone with insurance needs."

Tameka Purnell

July 18, 2023

5  out of  5 rating by Tameka Purnell
"I love this office! They are extremely helpful whenever I call and have questions about my policy. All of the ladies, especially Michelle provide excellent service! Thank you!"

Timeka Collier

June 28, 2023

5  out of  5 rating by Timeka Collier
"Lazena Kelley Andrada Star Farm office gives the best customer service! They’re very professional and always ready to help customers!!"

austin anderson

June 15, 2023

5  out of  5 rating by austin anderson
"Lazena has always been attentive and helpful from the beginning. She is very knowledgeable in all things insurance: plans, policies, procedures, etc and has typically worn many hats within her role: agent, advisor, and that’s all you can ask for."

Katrice Calloway

June 8, 2023

5  out of  5 rating by Katrice Calloway
"I have been a State Farm customer under Lazena Kelly-Andrada for over 25 years and have experienced nothing less than amazing service! I have never felt more taken care of by any other insurance company!!!"

Ricky Walker

May 25, 2023

5  out of  5 rating by Ricky Walker
"Lazena Kelly-Andrada and her team are amazing and have the best service! Very professional and friendly, you can tell they care about their clients. Any time I call in I am always helped, 10/10 would recommend for anyone with insurance needs."

Angela Franklin

May 21, 2023

5  out of  5 rating by Angela Franklin
"The Statefarm Team of Lazena Kelly-Andrada continues to be outstanding! She stays up to date with the laws and is knowledgeable in every aspect of the insurance industry. I could not ask for a better agent, she is the BEST!"

Gesita Tafesse

May 13, 2023

5  out of  5 rating by Gesita Tafesse
"Lazena Kelly- Andrada is an amazing Insurance Agent. Lazena and her team created such an amazing environment at her Berkeley office. I look forward to continuing to work with Lazena and be a part of the State Farm family. If you are looking for an Insurance Agent, Lazena is your person!"

Deborah Davis

May 3, 2023

5  out of  5 rating by Deborah Davis
"If your looking for an insurance agent that is professional, knowledgeable, has a great sense of humor and who goes the extra mile for her clients , State Farm insurance agent Lazena Kelly-Andrada is the one !! She and her team are awesome ! Whether you have questions regarding a bill, a recently submitted claim or which life insurance product best fit your needs , you can count on “Team Andrada” to provide answers and support. Lazena has been my agent for years and I don’t plan on going anywhere else !!!"

La Ronda Sullivan

March 24, 2023

5  out of  5 rating by La Ronda Sullivan
"My experience with Lazena office has been amazing. Lazena did an amazing job explaining my policy to me. Every time I call Michelle is so nice and helpful"

Ronald Knighten

March 8, 2023

5  out of  5 rating by Ronald Knighten
"Lazena is the goat!!! Enough said. Really appreciate her efficiency."

Avauna Walker

November 28, 2022

5  out of  5 rating by Avauna Walker
"Lazena and her staff provided excellent service to our family. She met every last one of our needs and was knowledgeable, reliable, dependable, patient, and consistently available. We are forever clients with endless recommendations."

Keisha Brooks

November 23, 2022

5  out of  5 rating by Keisha Brooks
"Lazena Kelly-Andrada is the best State Farm agent out there! I have been with her for over 20 years and I have experienced nothing but the best service from her and her staff. She is professional, understanding, knowledgeable and has a great sense of humor. Lazena does not hesitate to get the information you need in a timely fashion. I have life insurance, car insurance and renters insurance all with State Farm because of her. If you are looking for a superb agent that can help you with all of your auto, home and life insurance needs, look no further and contact Lazena asap!"

Parris Moore

August 9, 2022

5  out of  5 rating by Parris Moore
"Lazena Kelly-Adrada and staff are very customer oriented and very professional. Greatest experience I've ever had with an agent! Lowered all my premiums significantly"

Ramaswamy Janardhanan

June 23, 2022

5  out of  5 rating by Ramaswamy Janardhanan
"When our business moved to California in 2017-18, is when I connected with Lazena Kelly-Andrada. Since then, we have had multiple requirements for insurance in our business and it has been a very pleasant experience dealing with them. Cristal and Michelle have been very prompt in their responses and provide excellent customer service"

Alexander Boles

June 20, 2022

5  out of  5 rating by Alexander Boles
"Lazena Kelly-Adrada was excellent to work with today regarding my life insurance quote. I was late (a bad customer) and she still was extremely kind, friendly and professional and I was in and out today with no problems at all! I would definitely recommend Lazena for all insurance needs, it's been only a great experience the last three years."